Speaking topic
Psychological Safety on Clinical and Caregiving Teams
How silence becomes a safety problem, and how leaders build teams where people speak up early.
Audience
Who this session is for
- Quality and safety committees
- Clinical and nursing leadership
- Early childhood leadership teams handling incident reporting
- Any team where near misses are under-reported
Content
What the session covers
- What psychological safety is, and what it is commonly mistaken for
- How a single response to bad news can shape reporting for a year
- The relationship between near-miss reporting and serious events
- Concrete leader behaviors that raise or lower the cost of speaking up
Outcomes
What participants take away
- A way to assess reporting culture without running a survey
- Specific phrases that keep a report open rather than closing it down
- A plan for responding to the next mistake brought forward
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